Responsibilities of Help Desk IT Software.

A Help Desk or IT service desk does exactly what its name suggest that means it is there to help you when problems arises. Everyday we rely on IT help desk software to solve user issues. When businesses start they depend on emails for support. As the business grows, moving beyond email as the primary source of channel becomes critical. Your support needs to scale with your business. If the business is struggling to keep up with the requests and the inboxes are piled up with unanswered emails then it might be time for help desk platforms in your business organization.
Help desk IT software provides capabilities to accept, track and respond to support requests in an organized manner or companies manner. A help desk has several responsibilities that helps the management in solving customer queries and concerns with the help customer support , they are:

a) Provide a single point of contact: A customer will always know where to go when he needs help via user portal.
b) Delivers great customer service: Providing your customer with the exact information, resolving their ticket system efficiently, communicating with them about business impacting issues and changes and generally just being easily accessible whenever they need you.
c) Provide accurate reports that shows improvement: Reporting is an essential task for any IT help desk as they are very useful for tracking data and performance over the time too. An IT help desk software should consistently present the figures well, analyze and visualize the data and alerting teams whenever needed using the reporting data.
d) Share your knowledge: An IT service support software or IT help desk should collate knowledge to provide relevant information to the end users and technical teams. By sharing knowledge the help desk will have the ability to prevent calls coming in, thus reducing ticket volumes and workloads.

Therefore, the IT help desk system has many responsibilities to uphold the business because without good customer service the IT help desk is likely to develop bad reputation and you will struggle to get end users to use the services. Without reporting you won’t be able to see how your staff are performing or how well your help desk is meeting the business needs.


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What’s the role of the website in your business?

A website is a huge collection of information about an exact theme or subject matter.

  • Designing a superior, uncommon site requests the correct merger of an accord, aim, tools, viewers and exceptional content.
  • A site goes about as a booklet of an individual, big or small entities which comprises of a comprehensive explanation about the intention of the website
  • An efficient and well-developed website can create an immense business without fail for a much longer time

Why Web Designing India?

We have exclusive competence in giving quality web design services to worldwide customers.

We can produce a versatile custom website design structure regardless of it is for Real Estate, E-commerce, corporate or some other business website design as per your business requirements and the entire venture is taken care of in a much professional way.

We can make search engine optimized (SEO) site which will assist you with targeting your guests in a more cost-effective manner sparing your additional investment in promoting your website.

Our website specialists have been giving high-quality web designs and compound web applications, for example, online booking, vacation rentals, travel and tourism, affluent yacht charter, matchmaking, and social networking sites.

If necessary we can provide additional features to your site like a Graphic, Flash, 3D animation, Online Multimedia, Audio/Video, E-commerce Solutions, SEO, and so on.

We will work with you to make a professional web design which will give you consistent leads and high income making your website as the best marketing investment you ever made.

While doing work with Web Designing India, you get the life of an affirmed full-service technology integrator.

Best Intranet Hosting Solutions Singapore

Intranet hosting & licensing alternatives by Creative in Singapore

Creative offers exhaustive choices and transparency in aiding your organization the capacity to select the most suitable deployment alternative. In view of on what your organizations business requirements are, Creative Intranet Hosting Solutions can be easily set up on our SaaS cloud platform or on-premise.

Cloud intranet solutions by Creative for the companies in Singapore

Putting the competence of Microsoft Cloud into your intranet.

Having an Office 365, searching for an exceptional social intranet software that can collaborate with office 365? Creative Intranet hosting furnishes employees with secure, anyplace, anytime access to devices including SharePoint, Skype, OneDrive, Yammer, Outlook and that’s only the tip of the iceberg.

SaaS: Cloud Intranet Hosting Deployment

Selecting the intranet software as a service (SaaS) deployment alternative implies that your Creative intranet is facilitated via a secured cloud server (we use Google Compute Engine). When you select cloud intranet solutions, the month to month cost is driven by the number of clients and the required storage.

A continuous monthly payments takes care of the expense of the intranet software, cloud server, data transfer capacity, system backups, upgrades, and customer support.

Cloud intranet hosting can be effectively scaled to help the expansion of new clients and expanded storage space.

Best Intranet Hosting Solutions Dubai

Intranet Hosting and Licensing options by Creative in Dubai

Creative gives complete choice and transparency in serving your organization the ability to choose the most appropriate deployment option.
Based entirely on what your company business requirements are, Creative Intranet Hosting Solutions can be deployed on our SaaS cloud platform or on-premise.

Cloud Intranet Solutions by Creative for the Enterprises in Dubai.

Putting the power of Microsoft Cloud into your intranet.

Having an Office 365, looking for a better social intranet software that can be collaborated with office 365?
Creative Intranet hosting provides employees with secure, anywhere, anytime access to tools including SharePoint, Skype, OneDrive, Yammer, Outlook and more.

SaaS: Cloud Intranet Hosting Deployment

Choosing the intranet software as a service (SaaS) deployment option means that your Creative intranet is hosted via a secure cloud server (we use Google Compute Engine). When you choose cloud intranet solutions, the monthly cost is determined by the number of users and the required storage.

An ongoing monthly payment covers the cost of the intranet software, cloud server, bandwidth, system backups, upgrades, and customer support.
Cloud intranet hosting can be easily scaled to support the addition of new users and increased storage space.

What are the common challenges faced by IT & HR managers handling geographically dispersed teams and how to overcome such issues?

With globally spread employees, managing people, connecting and communicating work updates certainly becomes a backbreaking job.
With the help of project management, communication and collaboration software like Creative Social Intranet, we can overcome the following issues easily.

Communicating with team spread at Multiple Locations

One of the tedious challenges that managers face while connecting with every single employee working remotely is quite uncertain.
A seamless interaction demands time fixtures and good communication channels. Creative Social Intranet being an effective online collaboration tool simplifies the problem.

Users can simply create events specifying date and time in Creative Social Intranet account and can subscribe required team members to the respective event to schedule meetings and events.

Employee engagement can be increased by sharing ideas, suggestions, and feedback from your scattered team, take advantage of Creative Social Intranet discussions where anyone can start a topic and others can participate to put forward his or her views in the form of comments about it.

Monitor Employee Productivity

Monitoring the productivity levels of employees in a non-office environment is very crucial. At times, employees neglect the vitality of work and work gets delayed because there is no method to track the timeline allocated for a particular task.

However, In Creative Social Intranet, a manager need not keep a constant watch over his employees but can make use of task management and workflow application and remain updated with what his employees are up to. You can set important project dates as milestones so that concerned employees remain aware of their deliverables.

Communicating with employees across different time zones

Interacting with remotely located teams does not only means connecting with distant people but at times, there are time zones and language differences as well.
However, Creative Social Intranet can be integrated into multiple languages so that every employee of your mobile workforce can work according to their preferred dialect and time zone.

Real-Time Information Sharing

Employees across different networks can share files of all formats, so remote users can simply upload documents, case studies, presentations, design, etc. into their Creative Social Intranet files section and can share it to specific groups or to masses.

Get Rid of Security Issues

Sharing data and other crucial information across different networks are always open to security threats. However, exchanging information through Creative Social Intranet, one need not worry about any such security threats as Creative Social Intranet offers 100% secure data transmission by applying SSL encryption to all transfers.

Intranet in Multilingual Languages

You get the option to choose Creative Social Intranet interface and make it appear in the language of your choice. The languages supported in Creative Social Intranet include English, French, Spanish, Portuguese, Polish, and German. So, you will be able to chat, add tasks, add comments and do lot more in Creative Social Intranet; all that in a language of your preference.

On Cloud Hosting or On-Premise Servers

When it’s deciding on a better intranet solution, people always choose for on cloud intranet solutions. Assuming its easy to manage and cheaper. But the fact is with the number of employees increasing and year by year usage, the total spends on this software turns out to be very expensive.

Creative Social Intranet provides hybrid intranet solution for companies with employees scattered in multiple locations. You can install the software on company LAN where there are maximum employees working and provide cloud solutions with a single URL to be accessed online from employees scattered geographically. Creative intranet cloud solutions on Creative Azure servers are extremely secure and fast.

Creative Social Intranet also provides free demo trial to help you understand the tool. Check it out! Best intranet software for online collaboration and communication.

Best Online Customer Support SaaS Solutions Including User Analytics & Secured Hosting

Customer support software is the easiest and least expensive way to connect with visitors to your website.

If you’re looking to use an open source live chat software, our web hosting is perfect for you. With Creative web hosting live chat software will run fast, secure and is supported better than our competition with our expert 24/7 support.

Few of the benefits of Creative Live support software –

  • An Easy and Cheapest Way of Communication
  • Real-Time Support to Website Visitors
  • See an Average of 26% increase in Conversions
  • Boost Customer Satisfaction
  • Better than other Competitors

Which businesses should use Live Chat Software on their website?

E-commerce –
Live Support Software is very valuable for e-commerce businesses to monitor leads, improve bounce ratio, and bring down the number of cart abandonment on their e-commerce portals.
62% of website visitors are likely to buy and return to a website with live chat support.

SaaS Businesses –
Saas companies can leverage customer support software to shorten their sales cycles.

Travel & Hospitality Industries –
Travel and hospitality websites can gain benefits with live support software with the help of offerings like self-service data, quick response time, and personal queries.

Creative live support software hosted on Creative servers has various advantages and advanced features.

Dentist Website Design And Hosting Services

We are Turnkey web solution providers. We have curated a custom web design, hosting and online marketing solution for dentists. Our Dentist web solutions help dentist generate more profitable dental patients using effective websites, SEO and Social Media.

Few of Dental Websites and Portals designed & hosted by Creative –


Local business promotion for Dentists.

With the vast availability of dentists available within your locality, it becomes difficult to choose the right dentist. Various directories like Practo, Justdial provide premium services, which are highly charged to transfer dental inquiries to you.

With our local business promotion, we will assure that your website comes on the top list in local searches. We help you gain positive review from clients, improve online reputation and branding in social media.

This will help patients get the necessary information to choose their dentist within their locality.

Why Should You Build Your Web Application In Framework?

Developing application in technology reduces coding time-line.

When you are developing a large portal, it generally needs 6 to 8 months for programmers to develop a strategy, design, and coding. With framework custom application coding time-line is reduced by 80%.

Better performance compared to a PHP framework

Since application development utilizes native optimization, early binding, caching services, and just-in-time compilation, the performance of an web portal is better than a PHP application.

Security is the major benefit of applications

Since is Microsoft licensed software with Windows authentication, the applications developed using framework are safe and secure.

ASP.NET framework has inbuilt ability to monitor framework will constantly and continuously monitor applications, components, and pages that it is running. It will destroy all activities which take place like infinite loops and memory leaks applications are easy to deploy on a client-side server

The configuration information is already built into the system, which is going to make programmers life easy for deployment on client side server.

Designing and developing pages are easy in framework has inbuilt WYSIWYG Web Builder which makes any application user-friendly from admin. Client and their users can add, edit, data in application easily without any training.

Creative provides custom application development and Windows hosting services.

How Does Your Web Host Affect Your Online Marketing Efforts?

The online marketplace is ever-growing and companies are eagerly seeking for top rankings in Google search engine.

If your website doesn’t rank on the first page of Google, be whatever the online marketing platform, local search, paid listing or organic SEO result, it is expected to not get noticed at all.

Now let’s talk about web hosting and Online Marketing.

What hosting option do people choose mostly?

The answer is Shared Web Hosting and the major reason behind this is low cost.

Worried about web hosting affecting online marketing efforts and rankings? Well I say, this is a genuine concern, and now we will discuss here.

Without a doubt, Shared Hosting is the only source for startup, small and medium business, but it has some major disadvantages.

Listed below are important factors that can affect SEO rankings and online marketing efforts.

Server Downtime

If your website suffers from web server downtime very often, it is time your shift your website to a reliable hosting provider. Downtime not only affects a website’s overall performance but it also brings down its SERP and SEO.

If search engine spiders crawl your website and find a downtime with no data, it will definitely show up other websites on top, thus affecting your online marketing efforts and SEO rankings

Page Load Time

Page load time does not majorly occur due to hosting provider. It even relies on how your website is designed and how heavy is your web design code.

It is a universally acclaimed fact that if a website takes more than two seconds to load, visitors are more likely to switch to the next possible option.

Moreover, a website with high load time will get a high bounce rate that affects directly on its search engine rankings. As said above page load time is not majorly due to the server, but there are 20% possibilities of your increase in page load time due to old specifications of the server provided by your hosting company.

An updated server used latest caching technologies that help managing high traffic to a website.

Some of the best online tools to measure page load time are:

    Google Page Speed Tool
    GT Metrix

Avoid Shared Hosting or low cost shared hosting

All that is cheap will not be good. When you opt for a shared hosting, your server hosts multiple websites. The major reason vendors sell shared hosting at cheap rates are because of the multiple accounts they sell to.
Too many websites on a server make it automatically slow, provoked to spam and virus attacks.

If you are having an e-commerce store, I strictly suggest opt for a dedicated server, this will not just make your website super fast, but will be secured and will give a good user experience to your website users.

However, if you are a startup or medium scale business online, and cannot afford a dedicated server, check for a number of accounts on the server, which your shared hosting company will offer. Check for server specifications too. Your image and user experience should not be compromised for low cost shared hosting.

Choose Local Host To Target Local Audience

Server location plays a major part in providing your website visitors a swift browsing experience. Having server location close to target audience results in faster loading of web pages to audiences of your website.
If you are buying your domain from India and need to target Indians, your web hosting service should also be from India. This will make your website load faster.

Creative provides XEON QUAD CORE high-end Servers from India and Canada. We provide 24 hours email support and 8 hours phone support services. Our servers are 99% spam free.
You can check our hosting packages from here

Bad Neighborhood

If may be exposed to security and SEO threats if you are using a Shared IP Address with your shared hosting server. There is a problem in shared hosting server that you might be part of what Google calls a ‘bad neighborhood’.

It means that if any other other websites on your shared server have been flagged as a spammer, then everyone on that server (i.e. same IP address) will be affected. Your shared hosting provider should take care of this on high priority and should provide zero spam servers.


We can face disaster and lose the data on your website. Can be a malicious attack or a natural disaster that wipes out data from website and server.
Your shared hosting provider should always keep regular backups of our websites on their servers.

Lost data = Lost rankings = Lost customers.
Do you have all the patience to start from scratch? Obviously not!

Do ask for backup services in your hosting packages.

SSL Certificate Installation

SSL in URLs is a major SEO ranking factor. As a business owner, you probably already know this. But it bears repeating. Trust is everything.

In order to build trust with your audience, and gain major SEO rankings, your website domain should open with https URLs too. Your hosting company should provide and support SSL certifications for your domain.

So What Can You Do?

One good thing about web hosting, in general, is that it’s quite fast and easy to switch to a reliable hosting company and ask all the above points before signing the contract.